How to Navigate RBJC

What to e-mail your nurse for:

• If you haven’t been contacted about test results beyond time frame.
• If you haven’t been contacted about your disability / insurance paperwork beyond time frame.
• If you need a school / work note faxed or e-mailed. Please provide fax number.
• If you have a general question for the nurse / doctor.

 What to e-mail your surgery scheduler for:

• If you have questions about the time / date / location of your surgery.
• If you would like to schedule your surgery.
  
• If you would like to cancel your surgery.
  
• If you have general questions regarding your surgery.
  
• If you have questions about your surgery benefits.

E-mail Responses:

You will receive an e-mail response by the end of the business day if your e-mail is received before 4pm.

Disability / Insurance Forms:

• You can bring these forms in with you during your appointment, e-mail them, or fax them to your nurse’s direct fax number. Please do not leave these forms with anyone but your nurse.
• Your forms will be complete within 3-5 business days.
• Your nurse will contact you upon completion.

Prescription Refills:

• Log-on to our website, www.rbjc.com, and access “Patient Services” to request a prescription refill.
• If you are unable to access our website, you may e-mail your nurse directly.
• Refills will be processed by the end of the business day if your request is received before 4pm.

MRI / Test Results:

• You will be contacted with your results within 48 business hours from the time of the test.
• Sometimes your doctor will require you to have a follow up appointment to go over your test results in person.

Workers’ Compensation Patients:

• You will receive a copy of your most current TWCC form during your appointment.
• Each time your TWCC form status changes your nurse will send it to your employer.

Please access our website, www.rbjc.com patient education, for the following services:

• Cast care instructions (pdf)
• Post operation wound care instructions
• Prescription refills
• Request your medical records. You can bring these forms in with you during your appointment, e-mail them, or fax them to your nurse’s direct fax number. Please do not leave these forms with anyone but your nurse.